Raving Fans
|
From: Bruce R. Goldberg Sent: Monday, August 30, 2010 8:03 AM To: George Van Bortel, Laura Howell George, I wanted to thank you for helping resolve my issue with the G1000 system. Stevens Aviation told me that Garmin will cover the AHRS unit and most of the labor. Stevens said any cost that are not covered, they would send an invoice to your attention. I did ask for expedited shipping to have the A/C available for the past weekend for some plans that I had. I will cover this cost. It is a pleasure to do business with Van Bortel Aircraft. Thank you again, Bruce R. Goldberg
From: David Toay Sent: Thursday, May 6, 2010 2:22 PM To: George Van Bortel Thanks George I appreciate receiving your commitment in writing. Van Bortel has been everything I expected it to be throughout the entire process and you have completely lived up to your reputation. Laura has been absolutely great to work with. With me being quite new to the industry, and as a first time plane buyer, the experience lent itself to plenty of opportunities to be overwhelmed with anxieties. I can honestly say Laura and Keith provided me with the confidence and assurance that minimized any such anxieties. My emotions are now filled with excitement and gratitude feeling that I purchased a very special plane. Best Regards, David
From: Jay Brown Sent: Monday, March 22, 2010 3:12 PM To: George Van Bortel Subject: Thanks for the plane!
Dear George,
A quick note to thank you for the services provided in conjunction with my new airplane. Having now purchased a second aircraft from you in the past 3 years, I can say with some authority that you and your staff were most helpful. A special thanks to Barry for his insights and all the attention to working out the details in the matter.
Thanks again, Jay Brown, MD
From: Robert Wild Sent: Monday, March 1, 2010 12:51 PM To: George Van Bortel, Laura Howell Subject: C-182 N26648
Dear Mr Van Bortel,
N26648 arrived last night and I couldn't be more pleased.
Your pilot Dan is a fine young man, an absolute pleasure to work with and clearly a skilled and careful pilot.
Laura too has been warm, professional and just a delight.
The real credit however goes to you and those who have created a culture that is Van Bortel. I have rarely had the pleasure of doing business with people who are absolutely good to their word, who care about their customers as you do and who use an expression which has been the hallmark of my own business "don't worry, we will take care of it."
I just got off the phone with my mechanic who said there are a few squawks but he thought the plane is excellent and more importantly he felt that your company was standing behind everything 100% (and Dave is not an easy man to impress). He explained to me the various small issues but was emphatic that I had purchased a great plane and would truly enjoy flying it. (I will fly at least twice this coming weekend).
I thank you for the great service and for the ease of the transaction. Please feel free to use all or any part of this communication in your future endeavors.
My warmest regards, Robert
From: Dillard Powell Sent:
Tuesday, February 23, 2010 3:12 PM To: Phil Thye
Phil,
Thank you for prompt delivery. I have taken Dan to hotel at
RDU, for his return flight to
Dillard
From: Richard Thulin Sent:
Monday, February 15, 2010 2:30 PM To: George E. Van Bortel
George-
I want you to add me to your “raving fans” list. As you are aware, I
worked through Phil Thye and purchase a fully loaded and beautiful T182T
last month. Everything about the transaction went very smoothly and I
appreciated everyone’s efforts. Phil and Marsha were great to work with.
Dan Mercurio delivered the plane to Easton, PA without a scratch. Thanks
again for the great service. Now I know why you guys are the world’s
largest Cessna dealer. Regards.
Rich
From: Wesley E Freise Sent:
Sunday, January 31, 2010 7:57 AM To: Phil Thye
Phil,
Sorry for not getting back sooner. Have been flying when weather
permits and everything is working as required. Have now gone solo
and the plane performs great. My CFI with over 28000 hours in 85 planes
from big to small also really likes the plane as much as I do.
So again thank you and all of your staff for making this transaction
a real pleasure.
Thanks,
Wesley E Freise
From: Bill Q. Sent: December 2, 2009 To: Laura Howell Laura, You are a breath of fresh air. You are obviously very good at what you do. Thanks, Bill Q. Hawaii
Sent: Thursday, October 28, 2009 10:27 AM To: George Van Bortel, Marsha Spence Subject: N6065D Marsha, When I decided to look for a plane " over the internet " I eventually went with Vanbortel because I just had a good feeling of the phone dealings with you and George. I don't usually commit 155 K over the internet and fly across the country to buy something. I am very glad that I did MAKE THE RIGHT DECISION !!!!! Dan, is not only an awesome pilot but a very nice person. Having been with him for 4 days has made me a friend that I hope to visit in TX again some day and hear about his success's he deserves. Pete, I wish would move here to Canada and work for me, but I don't think I could afford such a hard worker who really cares about what he does. - Don't lose him! You and George, Very professional, sorry I couldn't meet you. Again, Thanks for making my 1st aircraft purchase so easy and enjoyable. I'm confident that you haven't heard the last of me ;o) Bob Gauthier
From: Mark Sanderson Sent: Sunday, October 4, 2009 4:35 PM To: George Van Bortel Subject: Sanderson Purchase, N1189Y
Good Morning George,
Just wanted to take a moment and congratulate you on your having
such a professional and personable aircraft sales team.
From yourself to Brooke Thye to Dan Mercurio the delivery pilot, I
was certainly impressed with the “can-do” and professional attitude.
I’m sure there are others on your team working behind
the scenes that are as talented and hard working, but with whom I didn’t
have the opportunity to
interface.
Van Bortel Aircraft certainly lived up to its stellar reputation in
this transaction and will be recommended by me to others.
All the best and thanks again,
Mark Sanderson
From: Max Kellogg Sent: Wednesday, July 01, 2009 8:20 PM To: George Van Bortel Subject: Hello from Max - thanks George! Hello George, Well, after 3 months of ownership of the Cessna 172SP that you delivered to me back in March, I wanted to drop you a quick note to express my sincere thanks and extend you my compliments on the excellent service and support I received from Van Bortel Aircraft. While the process of buying my first airplane was not an easy one, all of your staff made the experience as painless as possible. The entire team - Dusty, Rusty, Michelle, Mark and the Ferry Pilot (not to mention you too) were all very professional, caring, and cheerful to boot through every step pre-and-post purchase. You have certainly earned my repeat business George, and I look forward to working with you long into the future. I also make a point of telling my friends who are thinking of buying their first airplane to check with Van Bortel before they go anywhere else! Thanks again for a happy ending to this experience. The plane runs smooth as silk now and is the envy of everyone I fly with! And the Garmin 696 was an excellent addition that has already saved my bacon a couple of times! I really appreciate the opportunity to do business with all of you and wish you the very best of luck and a Happy July 4th Holiday! All the best - Regards, Max
From: Brent Perry
Thanks Marsha,
You know you and George have been a real pleasure to deal with, I
talked to several brokers who were on par with a cheap used car
salesman, unfortunately they seem to be abundant out there. I
guess anyone can call themselves an aircraft broker….
I was fortunate to discover Van Bortel through a conversation with
another pilot, you guys have made it a very smooth and easy process with
no surprises, that is a valuable service in itself.
You can bet I brag on Van Bortel to everyone who asks where 03S came
from, and I know you will certainly be selling me my next plane.
(but don’t tell George, it will weaken my negotiating position) J
Thanks,
Brent
From: Dean Phillips
Dear George,
From: Joshua Bloomstone
George and Marsha,
I so hope you are both well.
Well, its the beginning of March, and as always, on an almost every
other weekly basis I check out my favorite website-YOURS. These planes
just seem to get better and better.
As you know, N2447E was delivered to me in great shape and has been
a wonderful plane. (Late 2007 T182T GFC700.) It now has 82 hours and by
mid summer will likely have 100. The warranty is good through July 2009.
I am looking to trade in August for a low time 2009 or late 2008
with SVT. I really don't care if its Turbo charged. Whatever makes the
trade work.
I just wanted to let you know of my near future thoughts.
As you know- you are the ONLY individuals that I would ever consider
purchasing from.
Many thanks--Josh
From: Lee Allwein
George, Lee Allwein
From: Adrian Lineberger
Hi Jeff,
I just wanted to thank you for all your help with the trade of my
172 and purchase of N882JV. I have flown the T182 to South Carolina and
Michigan in the past two weeks, and it has performed beautifully.
There are not many businesses anymore that exhibit the level of
professionalism and care that Van Bortel's does, and I was amazed at how
quickly and fairly the repairs were reimbursed. When I look for next
airplane, you will be the first one I call.
Best Regards,
Adrian Lineberger
August 12, 2008
Dusty Wallace
Dusty:
I want to thank you and Van Bortel Aircraft for making my first
aircraft purchase experience a much smoother one than I was expecting.
Everything related to the purchase process was
completely new to me and having the knowledge of both you and Van Bortel
Aircraft to fall back on eliminated a great deal of the apprehension.
As a result, I am now the proud owner of a 2004 G1000
Skylane.
I also would like to thank Walter Lacey who flew the plane to New
York for the pre-buy inspection.
The logistics due to my requested pre-buy location being
in a different state than where I was requesting to take delivery made
for an unusual situation.
Further, what was to be a one day process turned into
two when severe thunderstorms moved into the area and we were forced to
wait for the following day to fly to Connecticut to complete the
delivery.
However, through the entire process, Walter was accommodating,
helpful, and a pleasure to work with.
Whenever anyone at my airport asks where the plane came from, I never have anything but positive things to say about Van Bortel. I can’t say how long N63296 and I will be together. Other pilots at the airport insist that I will be itching to move into another plane in less than 3 years. I’m not sure if I agree. However, I am sure that if I do decide to explore that possibility, I will call you first.
Sincerely,
From: Doug Pearson
Laura,
I can’t thank you enough for getting me into 61A. I am proud to
accept it. The flight was just great. I know I will enjoy the aircraft
for many years. I am looking forward to a lasting relationship with
Cessna and Van Bortel.
Doug Cranfill was outstanding and a great coach. He knew just what I
needed.
A great day all around! Thanks again.
Warm regards,
Doug Pearson
From: Michael Chartier
Oh, and I forgot to say : VanBortel is FIRST CLASS in every
department.
Hands down, the best purchase experience I’ve ever had in aviation,
period.
From: LESLIE MULLINS
Hi Laura,
We would like to thank you for participating in our fly-in on
Saturday and the generous contributions made on behalf of Van Bortel
Aircraft. We recognize how important Van Bortel is to our industry
and we are very appreciative to have you sponsor our event.
Everyone was very pleased with the turn out as it stirred up much
interest in flying and was an excellent opportunity for us to
promote the G1000's.
Please express our gratitude to George for always being willing to
help us promote our Cessna Pilot Center. We look forward to
growing our relationship with you as we continue to expand our flight
school operation.
Best regards,
Leslie Mullins
Germain Gardea
Aviator Air Centers, Inc.
3122 S. Great Southwest Pkwy.
Grand Prairie, TX 75052
From: Mark Zurawski
Hi Laura:
Wanted to also let you know how wonderful you've been to work with
through this whole process and that we look forward to working with you
again.
I should have told you that I flew 1608S with Jeff and not at any
other time (yet).
Yes, you may use me as reference.
Thanks again for helping us realize our dream,
Mark Zurawski
N1608S
From: Ed Smith
From the initial purchase to the sale and all the intervening
service my experience with Van Bortel has been great. Now that I own a
Piper I especially appreciate Cessna and Van Bortel service/support. If
ya'll handle any plane I move to next I will definitely be back.
Ed
From: Sam Dalton
Thanks Dusty. We were all really impressed with the
professionalism of both you and your company. You have done
everything you said you'd do. Unfortunately that's rare these
days. SPD
From: Dr Gerhard Moeller
Laura, let me just say that all the accolades you get in customer
testimonials is WELL DESERVED.
I’ve been shopping for a plane for 2 years and frankly, dreading the
potential complications of buying a used bird. Van Bortel’s reputation,
30 day guarantee, and YOUR helpful, courteous, and knowledgeable
hand-holding have made my first aircraft purchase a pleasure. It was
heartfelt. Mr. Van Bortel knows how to sell aircraft.
THANKS!
Jerry
From: Joshua Bloomstone
Dear George and Marsha:
Working with you both has been fantastic! 459AJ is a great airplane
and I am so pleased. Thank you both very much and have a Happy and a
Healthy New Year, Merry Christmas!!!!!!!!!!!
Dr. Joshua Bloomstone, M.D (Josh)
Sierra Delta Aviation
From: Dan Wyson
You people don’t know how happy I am to see Cessna bidding on
Columbia.
\Dan Wyson
From: Sandy Greenberg
Dear Barry,
It goes without saying that it has been a pleasure to work with Van
Bortel Aircraft. I only hope that I can acquire another airplane so that
we can do business again. I feel very comfortable as you have delivered
on each item we discussed as the transaction progressed. Thank you.
Sandy
From: Norman
Barry,
It was a "piece of heaven" working with Van Bortel Aircraft.
All my questions and concerns were handled in an expeditors manner.
Your follow up was terrific.
Thank you for all of your help and consideration.
Kindest Regards,
Norman
From: Barry Rutheiser
Barry. I have been very much pleased with the entire Van
Bortel process. Thank-you. Van Bortel made the entire process so
easy. It was a pleasure working with your company and I hope to have
the opportunity to avail myself of your services again. Sincerely,
Scott Randall
From: Donnie Lane
Laura Howell and The Van Bortel Team,
I really appreciate the way our recent purchase of a T182T was
handled. Laura, you made the transaction easy for me; when I picked up
the airplane in Independence everything was just like it was supposed to
be. The level of customer service and support you provide is the reason
I purchased this aircraft from Van Bortel.
Thanks for your help.
Sincerely,
Donnie L. Lane
From: David Kohn
On December 28th I closed on a 2004 172SP. George and Marsha made
what is typically a frightening experience an absolutely painless one
that took less than a week. It's one that I will repeat.
Based on Van Bortel's reputation, I purchased a plane over the
phone, never seeing anything but a few pictures of it. They ferried it
to my destination of choice where the resident AP mechanic informed me
that the plane was absolutely immaculate: From the impeccable logs to
the perfect interior and engine, the plane was flawless. The mechanic
further told me that in all of his years as an AP mechanic he had never
seen an aircraft look in every way so new without actually being new. If
it weren't for the tach showing 580 hrs, there would be no
distinguishable way to discern this plane from one fresh off the
assembly line.
I don't know how Van Bortel does it: Either they are über choosy in
the planes they take as trade, or they have a team of
obsessive/compulsive mechanics who go through each plane with tweezers
and a toothbrush.
Pathospychological disorders aside, if you read the other
testimonials, I am not the first to note the unparalleled service
provided by the staff and the quality of a Van Bortel plane.
If you're reading this and are seriously considering purchasing a
plane, then go to the inventory page, pick a plane and let Van Bortel
bring it to you. They're serious: they will bring the plane to you to
test out. Then, ask yourself: Who else but someone who is sure of their
product would bring a piece of equipment costing as much as a house
across the country for someone to play with for a month and let you give
it back to them, no questions asked? Try doing that with a private
individual from an ad in Trade-A-Plane.
D.K.
Princeton, NJ
From: Craig Wieland
From: Jim Fusco
Hello Ms. Laura,
I received the manuals yesterday. Thank you very much for your
prompt reply. It has been a pleasure working with you. I will definitely
contact you when I decide to move up to a 182 or 206. Thanks
again.
Warmest regards,
Jim Fusco
From: Stanley
Stanley
From: John F
From: Roger Simmons
Thanks for our phone conversation today about the elusive weather
module for the Cessna Skyhawk N335SP. I understand from Watson Felts
that you have offered to reimburse me $1400.00 as compensation for the
confusion about this module. I would be happy to accept that amount and
am grateful for your offer. You may either send to check to the address
below or to Watson at Air Wilmington.
I have been following through conversations with Watson his
negotiations with Laura Howell and you about the purchase of this
aircraft. It all worked extremely well and I understand why Van Bortel
Aircraft is held in such high regard in the industry. As you may know
the Skyhawk will be used initially as a training airplane for me and my
son as we work towards a private pilot certificate and hopefully an
instrument rating down the line. We have now both flown N335SP and are
delighted with its condition and performance. Eventually we will be
looking for something a bit faster as we extend our range. When that
time comes I will ask Watson to start his search at Van Bortel Aircraft.
I would like to compliment your delivery pilot, Brian Pemberton. He
was prompt, knowledgeable, courteous and professional. He is a credit to
your organization. Please relay my wishes for continued success to him.
Sincerely,
From:
Clyde Triplett
Sent:
Friday, May 20, 2005 6:28 PM
To:
George Van Bortel
Subject:
N64058
George,
Just a short note to state how much I liked doing business with Van
Bortel and all the
folks I met, from Pete in the hanger- the ladies in reception - and
of course pilot Mike.
However, the AP& IA at my field complained (in a nice way) that he
did not want to see a
bunch more Van Bortel aircraft staying at the airport or he would
have to close up shop.
Sincerely,
Clyde Triplett
From:
P. Michael Brown
Sent:
Monday, May 16, 2005 11:55 AM
To:
George Van Bortel
Subject:
Letter to George Van Bortel from Mike Brown
Dear George,
Just a short note to express my sincere appreciation for making my
recent aircraft purchase a pleasurable
experience. As you may remember, the plane suffered several
unexpected and expensive issues during the ferry
flight from Arlington to Chattanooga. You, Marsha Spence and the
entire staff at Van Bortel Aircraft worked very
hard with Honeywell, Cessna and my local mechanic in getting the
airplane repaired in record time. I'll never
forget what you told me the day I called with the punch list of
problems... "Mike, I want the plane repaired. I want
you happy and the cost will be at Van Bortel's expense." Such an
attitude is the reason Van Bortel's reputation
in the aviation industry is impeccable. My family and I love the
plane. Thank you again for your timely attention to
my needs. You are an honorable business man!
P Michael Brown
From:
Ronnie Shank
Sent:
Thursday, March 31, 2005 8:34 AM
To:
George Van Bortel
Subject:
Inquiry
Hi George
Thank you for the reply. I'm open to a newer 182. Depends on cost. I
don't have a need for a Turbo model. I live
Va Beach and do most of my travels within 300 nm from there. I'm 55
years young and when I sold my 182 I was
ready to get out of ownership, however, I really miss it and thus
I'm back in the market. I'm in no real hurry, so
maybe when you get a 1997 - 2000 you could keep me on your list and
keep communicating and let me see how
it goes. I had such a great experience with the purchase of my last
airplane, and as a result, I will only buy this
next one from you.
Thank You Ron
|
Van Bortel Aircraft, Inc.
Arlington Municipal Airport • 4912 South Collins
• Arlington TX 76018
1-800-SKYHAWK • 800-759-4295 • 817-468-7788 • Fax 817-468-7886
